Sandos Caracol

Carretera Chetumal Pto Juarez Km.295, Riviera Maya, Mexico  show map
 5 stars
  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities
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Sandos Caracol

 Free Wi-Fi

Free Wi-Fi in public areas

 Parking

Paid parking

 24-Hour

24-hour reception

 Check-in/Check-out

Express check-in/-out

 Swimming Pool

Outdoor swimming pool

 Private beach

Beach access

 Fitness/Gym

Fitness center

 Sports activities

Tennis court

Golf course

Wind surfing

Diving

Snorkeling

Fishing

Canoeing

Hiking

Billiards/Pool tables

Table tennis

Overview

Sandos Caracol Eco Resort Select Club is a 5-star exclusive property that offers large accommodation steps away from Cenote Chaak Tun, Coba Mayan Village and Church of Guadalupe.

Playa del Carmen city center is 6km away.

20km to Cozumel airport.

Rooms

This property has 210 guestrooms including Club Penthouse, Club Junior Suite and Club Superior Room appointed with satellite TV, individual climate control, a laptop-size safe, a minibar and a private balcony. They provide bathrooms with a hydro massage bath, bathrobes and free toiletries.

Eat

The specialty restaurant serves vegetarian dishes. The small bar serves a selection of liquors.

Services

Free parking, a barber shop and a beauty salon for general use and a business center, a photocopier and a fax machine for work can be found on-site.

Relax

For children babysitting service, a kids' club and a game room are available. Guests can choose from canoeing, snorkeling and beach volleyball available on the premises.

Internet

Wireless internet is available in public areas for free.

Guest Parking

Free private parking is possible on site.

Number of rooms   956.

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Facilities

General

  • Free Wi-Fi in public areas
  • Paid parking
  • VIP check-in/-out
  • 24-hour reception
  • Safe deposit box
  • Gift/Newsstand
  • Private beach
  • Currency exchange
  • ATM/Cash machine
  • Beauty salon
  • Rooms/Facilities for disabled

Activities

  • Wind surfing
  • Snorkeling
  • Diving
  • Canoeing
  • Hiking
  • Table tennis
  • Fishing
  • Tennis

Services

  • 24-hour room service
  • Car rental
  • Dry cleaning
  • Laundry
  • Medical facilities service
  • Shops/Commercial services
  • Tours/Ticket assistance

Dining facilities

  • In-room breakfast
  • A la carte restaurant
  • Poolside snack bar

Meeting facilities

  • Business center
  • Meeting room
  • Fax/Photocopying

Children's facilities

  • Babysitting/Child services
  • Game room

Leisure facilities

  • Outdoor swimming pool
  • Beach club
  • Beach access
  • Night club
  • Entertainment
  • Tennis court
  • Golf course
  • Billiards/Pool tables
  • Fitness center
  • Spa & wellness center
  • Turkish bath
  • Jacuzzi
  • Sauna
  • Shiatsu massage
  • Sun terrace
  • Garden area
  • Leisure/TV room

Room facilities

  • Air conditioning
  • Mini-Bar
  • Tea and coffee facilities
  • Sitting area
  • Terrace
  • Ironing facilities

Media

  • Flat-screen TV
  • AM/FM alarm clock

Policies

Check-In

  • from  3 pm

Check-Out

  • until  12 pm

Children and extra beds

  • There are no extra beds provided in a room. 

Pets

  • Pets are not allowed.

How to reach hotel

hotel Sandos Caracol Riviera Maya location
Show big map »

Hotel Address:

Carretera Chetumal Pto Juarez Km.295, Riviera Maya, Mexico

Get directions
City Center
  • Riviera Maya
    4.9km
Airports
Hotel information
  • Check-In:
    from  3 pm
  • Check-Out:
    until  12 pm
  • Number of rooms:
    956

Hotel Awards

MexicanHOTEL AWARDSHighly RecommendedRiviera MayaSandos Caracol

According to guest reviews, the hotel has been rated as
Best Luxury Hotels in Mexico

Use Badge

Rooms and availability

Sandos Caracol Club PenthouseSandos Caracol Club PenthouseSandos Caracol Club Penthouse
Club Penthouse
Bed type: King Size bed
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— Less information+ More information
Room facilities
    Club Junior Suite
    Bed type: Double Bed
    Check Prices
    — Less information+ More information

    Select Club Junior Suite Adults Only

    Sandos Caracol Club Deluxe RoomSandos Caracol Club Deluxe RoomSandos Caracol Club Deluxe Room
    Club Deluxe Room
    Bed type: King Size bed or Double Bed
    Check Prices
    — Less information+ More information

    Select Club Adults Only Deluxe

    Room facilities
      Sandos Caracol Club Deluxe SuiteSandos Caracol Club Deluxe SuiteSandos Caracol Club Deluxe Suite
      Club Deluxe Suite
      Bed type: Double Bed or King Size bed
      Size: 41m2
      Check Prices
      • Air conditioning
      • Private bathroom
      — Less information+ More information

      This elegant suite features an extra large double bed, king size pillows and luxury linens. In-room amenities include a 42-inch LCD satellite TV, iPod dock, 24-hour room service, mini bar with drinks and snacks, and a laptop safe. The bathroom includes a bathrobe and hairdryer.

      Room facilities
        Sandos Caracol Standard RoomSandos Caracol Standard RoomSandos Caracol Standard Room
        Standard Room
        Bed type: Double Bed or Twin beds
        Size: 41m2
        Check Prices
        • Air conditioning
        • Private bathroom
        — Less information+ More information
        Room facilities
          Suite
          Check Prices
          — Less information+ More information
          Junior Suite
          Bed type: Double Bed or Twin beds
          Check Prices
          • Air conditioning
          • Private bathroom
          — Less information+ More information
          Room facilities
            Club Superior Room
            Bed type: 1 King or 2 Double or Double Bed
            Check Prices
            — Less information+ More information

            Select Club Adults Only Superior

            Sandos Caracol Club Superior SuiteSandos Caracol Club Superior SuiteSandos Caracol Club Superior Suite
            Club Superior Suite
            Bed type: Double beds or 1 King or 2 Double
            Size: 39m2
            Check Prices
            • Air conditioning
            • Private bathroom
            — Less information+ More information

            This elegant suite with pool or garden views features 1 extra large double or 2 double beds with luxury linen. In-room amenities include a 42-inch LCD satellite TV, iPod dock, 24-hour room service, mini bar with drinks and snacks, and a laptop safe. The bathroom includes a bathrobe and hairdryer.

            Room facilities
              Sandos Caracol Elegant Penthouse Suite
              Elegant Penthouse Suite
              Bed type: King Size bed
              Size: 62m2
              Check Prices
              • Air conditioning
              • Private bathroom
              — Less information+ More information

              This elegant suite features a King size bed with luxury linen, a living room with a double sofa bed, and a large hydromassage bath tub on the terrace. It also includes a 42-inch LCD satellite TV and an iPod dock. The bathroom includes a bathrobe and hairdryer.

              Room facilities
                Deluxe Room
                Bed type: Double Bed or Twin beds
                Check Prices
                • Air conditioning
                • Private bathroom
                — Less information+ More information
                Room facilities
                  Honeymoon Room
                  Bed type: Twin beds or Double Bed
                  Check Prices
                  — Less information+ More information
                  Penthouse Penthouse
                  Bed type: Double Bed
                  Check Prices
                  — Less information+ More information

                  Select Club Adults Only Penthouse

                  Sandos Caracol Penthouse Penthouse Suite
                  Penthouse Penthouse Suite
                  Bed type: King Size bed
                  Size: 62m2
                  Check Prices
                  • Air conditioning
                  • Private bathroom
                  — Less information+ More information

                  This elegant Penthouse suite offers 1 King-size bed, linens, living room with a sofa bed and a terrace with hot tub. It also has a 42-inch flat-screen satellite TV and an iPod dock. The bathroom comes with bathrobes and hairdryer.

                  Room facilities

                    How to reach hotel

                    hotel Sandos Caracol Riviera Maya location
                    Show big map »

                    Hotel Address:

                    Carretera Chetumal Pto Juarez Km.295, Riviera Maya, Mexico

                    Get directions
                    City Center
                    • Riviera Maya
                      4.9km
                    Airports
                    Hotel information
                    • Check-In:
                      from  3 pm
                    • Check-Out:
                      until  12 pm
                    • Number of rooms:
                      956

                    Hotel Awards

                    MexicanHOTEL AWARDSHighly RecommendedRiviera MayaSandos Caracol

                    According to guest reviews, the hotel has been rated as
                    Best Luxury Hotels in Mexico

                    Use Badge

                    Sandos Caracol Location

                    Legend
                    • Current hotel
                    • Hotels nearby
                    • Airports
                    • Underground stations
                    • Train stations
                    • Parks
                    • Tourist attractions
                    • Museums
                    • Convention centers
                    • Stadiums
                    • Food and meals
                    • General

                    Hover above the icons to see hotel photo and details.

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                    Route Planner
                    Enter your starting point
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                    Local Attractions

                    • Cenote Chaak Tun - 3.1km
                      Av. Juarez, Playa del Carmen
                    • Cavernas Chaaktun - 3.1km
                      Playa del CarmenMexico
                    • Temazcal Natura - 4.1km
                      Monte de los Cibeles, Playa del Carmen
                    • Whale Shark Tour - 3.1km
                      Playa Del Carmen-Isla Mujeres -Holbox
                    • Sian ka'an Jeep Tour Expedition - 4.1km
                      Monte de los Cibeles, Playa del Carmen
                    Hotel information
                    • Check-In:
                      from  3 pm
                    • Check-Out:
                      until  12 pm
                    • Number of rooms:
                      956

                    Hotel Awards

                    MexicanHOTEL AWARDSHighly RecommendedRiviera MayaSandos Caracol

                    According to guest reviews, the hotel has been rated as
                    Best Luxury Hotels in Mexico

                    Use Badge

                    Sandos Caracol Reviews

                    Guest reviews are submitted by our customers after their stay at Sandos Caracol

                    Individual guest reviews

                    • Older travelers
                      7.8

                      The nature and wildlife at sandos was wonderful along with the oriental resturaunt we had reservations for. The beach was beautiful and expansive. Loved the "swing" bar!!!

                      1. The cashier at the front desk was rude when he called another guest ahead of me(after I had waited ~10minutes) then proceeded to "chat" with him. 2. our short stay only allowed us to eat in one of the specialty resturaunts and the buffet was much lower quality. 3. other guests throughout the entire resort were smoking constantly- we could not get away from the cigarette smoke- even at the adults only pool! 4. the only available "hot tub" was at the spa and was available for 15 minutes/ day. the jetted tub near the adult pool was actually cooler than the pool itself.

                    • Older travelers
                      10.0

                      In Select Club's Pool, you are not allowed to have any snack while drinking

                    • Couple
                      10.0

                      Unbelievable. At check in when informing that we were staying at the Select Club. We were assigned a personal consiearge for the week. She took us to a special area where we were checked in, and given our wrist bands. She went over all the restaurants and the times they were open. Was an amazing week. We have already booked another week for later in the summer

                    • Couple
                      9.6

                      Excellent choice. Great hotel great stuff, food and facilities. Big and comfi room

                      There are children and you cant avoid it altough you have your own area and you get relexed It was good if there were shuttle buses from and to the hotel

                    • Couple
                      8.8

                      Very nice, fresh, spatious and clean room, standard above expectations. Having access to the Select area with pool was a big bonus, a lot calmer around the pool area. Restaurants were good, food was okay to good. The Mexican buffet was better than the International one. Most of the food was okay or better. Service was really good, staff courteous and service minded.

                      Laundry service and spa was quite pricy, prices on the high scale of things, practically same as in Sweden.

                    • Group of friends
                      6.2

                      Clean Rooms.

                      Food was average. Staff was not honest. No WiFi in the rooms. 10 minute walk to beach from select rooms. Sewage issues.

                    • Couple
                      8.8

                      Nice hotel, nice and large facilities. Nice big rooms. 5 good restaurants with different cousines.

                      There is no internet overall on the hotel. There is only free internet in two spots on the hotel area. It took 1,5 day for the roomservice to deliver our ordre. And still they didn't have any white wine. There where no menu / infomation on the hotel in the room. We asked for it, because we were told it excisted (they just didn't had enough for all rooms) They were not willing to make a copy of it. It was difficult to get an answer from the staff, and we where all the time forwarded to other staff members.

                    • Single
                      5.4

                      I have one question; why do they call themselves "Adults only"? I booked because I thought there would be only adult people there or mostly adult people but turned out to be basically only families. A real disappointment and felt tricked by it, was totally wrong place for me single and just expensive.

                    • Couple
                      8.2

                      A nice room and to pay extra to get the hot tube was definately worth it! A nice pool area only for adults and also very good to have a space for "exclusive"- guests with good sun- chairs as well as close to the bar.

                      The staff did not inform clearly about the routins for dinner- booking and all restaurants were fully booked, it was only possible to eat at the buffet- places at the evenings.

                    • Couple
                      8.8

                      The staff was amazingly friendly. They repeatedly went above and beyond anything they had to do. They tolerated my middling Spanish (even though their English is better than my Spanish and it would have been easier to speak English). They were always smiling and always greeted you with an, "Hola."

                    • Older travelers
                      7.8

                      enjoyed it .nice location ,good value.

                      balcony too small. would have liked to dine in the a la carte restaurants ,would have paid extra, told our stay was not long enough to avail of that.

                    How to reach hotel

                    hotel Sandos Caracol Riviera Maya location
                    Show big map »

                    Hotel Address:

                    Carretera Chetumal Pto Juarez Km.295, Riviera Maya, Mexico

                    Get directions
                    City Center
                    • Riviera Maya
                      4.9km
                    Airports
                    Hotel information
                    • Check-In:
                      from  3 pm
                    • Check-Out:
                      until  12 pm
                    • Number of rooms:
                      956

                    Hotel Awards

                    MexicanHOTEL AWARDSHighly RecommendedRiviera MayaSandos Caracol

                    According to guest reviews, the hotel has been rated as
                    Best Luxury Hotels in Mexico

                    Use Badge

                    Hotels nearby